Policies / FAQs / Contact Us
Got questions about shipping, returns, sizing, or your order? We got you.
Delivery
When will I get my order?
Usually, it takes 3β7 days to fulfill an order, after which itβs shipped out. The shipping time depends on your location, but can be estimated as follows:
β USA: 3β4 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
For now, we only fulfill orders in the USA! When we eventually start selling to customers outside the USA, an additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
β Check your shipping confirmation email for any mistakes in the delivery address
β Ask your local post office if they have your package
β Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighborβs, get in touch with us at [insert your support email here] with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
Youβll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here]
I received a wrong/damaged product, what should I do?
Weβre so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. Weβll get back to you with a resolution as soon as possible!
Returns & Exchanges
Whatβs your return policy?
We donβt offer returns and exchanges, but if thereβs something wrong with your order, please let us know by contacting us at [insert your support email here]!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [insert your support email here] with photos of wrong/damaged items and weβll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If youβre unsure which size would fit better, check out our sizing chartsβwe have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If thatβs the case, please let us know at [insert your support email here] within a week after receiving your order. Include your order number and photos of the mislabeled item, and weβll send you a new one, or issue a refund!
Sizing & Product Info
How do I choose the right size?
Check the size chart on each product page before ordering.
Do your items fit true to size?
Most items fit true to size unless stated otherwise in the product description.
Will colors look exactly like the photos?
Colors may vary slightly due to lighting, screen settings, and product photography.
Payments
What payment methods do you accept?
We accept major debit/credit cards and available checkout options shown at checkout.
Is my payment secure?
Yes. Payments are processed securely through the website checkout provider.
Direct Contact
π§Email: support@yourbrand.com
β± Response time: 24β48 hours
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