Policies / FAQs / Contact Us

Got questions about shipping, returns, sizing, or your order? We got you.

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

For now, we only fulfill orders in the USA! When we eventually start selling to customers outside the USA, an additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here]

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns & Exchanges

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [insert your support email here]!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [insert your support email here] with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing chartsβ€”we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Sizing & Product Info

How do I choose the right size?

Check the size chart on each product page before ordering.

Do your items fit true to size?

Most items fit true to size unless stated otherwise in the product description.

Will colors look exactly like the photos?

Colors may vary slightly due to lighting, screen settings, and product photography.

Payments

What payment methods do you accept?

We accept major debit/credit cards and available checkout options shown at checkout.

Is my payment secure?

Yes. Payments are processed securely through the website checkout provider.

Direct Contact

We stand on quality. Every drop is made for people chasing their next level. If something’s off, tap inβ€”we’ll do our best to make it right.

πŸ“§Email: support@yourbrand.com

⏱ Response time: 24–48 hours

More Than Clothing

This isn’t just clothingβ€”it’s a mindset. Designed for everyone and anyone wanting to spread positivity and confidence.

YKTV. Live. Laugh. Love. And Enjoy Life!

Whether something went wrong or you just want to connect, we’re here for you.

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